For businesses in the UAE
An agent that picks up your phone and your WhatsApp — in their own language, at three in the morning, on the day everyone calls at once. It knows your prices because you wrote them down, and it cannot invent one.
A real order, as it happens. Most vendors translate — this answers the way bilingual customers actually speak, English nouns and all.
They code-mix — English nouns on their own grammar, the way people actually speak on a phone. Translate the sentence properly and it comes out sounding like a news bulletin, which is how a caller knows they are talking to a machine.
These are the ones running now. Add whichever your customers actually use — it is a setting on the agent, not a rebuild, and the briefing you already wrote carries straight over.
Write it the way you would brief someone on their first day — no forms, no headings. Prices, areas, opening hours, the rules customers always ask about.
A phone number, a WhatsApp number, or both. Each gets its own agent: the phone one brief and quick, the WhatsApp one unhurried and happy to wait until tomorrow.
Every call and every thread, in full. Orders it took land in your own spreadsheet, ready for a person to confirm.
Nothing in it is about water. It knows what you wrote down, and nothing else — which is why the same agent answers a clinic, a courier or a salon without a line of it being changed.
What you told it
What a customer asked
What it wrote down for you
What it refused to do
Not because it is told not to — every agent is told not to. Because each sentence is checked against your briefing before it is sent, and one carrying a number you never wrote is stopped.
This is the failure that costs money. An agent that quotes 400 dirhams for something you sell at 500 has made a promise your business has to either honour or explain.
A caller asked “how much?”
“We're open until 11 at night.”
What a guessing agent replied
“Eleven, plus tax.”
Stopped before it was spoken. Opening hours are not a price. The agent says it does not have that figure to hand, and offers a person.
For rather less than one — and it answers every call at once, not one at a time.
Email deepa@drottnatech.com with your business name and the number people call you on. Accounts are created for you — there is no self sign-up, because each one is set up against a real business and a real line.
Your briefing, your prices, your delivery areas — written once, in a call that takes about an hour. You can change any of it afterwards yourself.
Try it in the console before a customer ever reaches it. When it sounds right, point your number at it.
Drottna Crest